|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2006年03 期
| 标题 |
| 强化服务意识 创新服务手段 实现铁路货运服务的历史新突破 (24 卷) |
| 英文标题 |
| Strengthening the Service Mentality and Innovating the Service Methods to Realize the New Historic Breakthrough of Railway Freight Services |
| 摘要 |
| 分析了铁路实施大客户战略的意义，指出需进一步加强协调机制、服务质量、运输组织和信息服务，以提高工作和服务质量，提出通过树立服务理念，建立保证体系，完善运输方案、双向考核和管理办法，加快信息化建设，实施阳光操作，实现铁路大客户服务工作和质量的新突破。 |
| 作者 |
| 新闻作者:郭玉华 |
| 关键字 |
